Return Policy
At Art by Kerrie, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your item, we offer a hassle-free return policy within 30 days of receipt.
Returns & Exchanges
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If you are not satisfied with your purchase, you may return it within 30 days for an exchange, repair, or replacement.
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The item must be returned in its original condition and packaging.
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Proof of purchase is required for all returns.
Repair or Replacement
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Where possible, we will attempt to repair or replace the item at no additional cost.
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If a repair or replacement is not possible, we will issue a full refund.
Refunds
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Refunds will be processed using the original payment method.
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Please allow up to 10 working days for the refund to be processed.
Exclusions
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Custom-made or personalised items cannot be returned unless faulty.
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Earrings cannot be returned for hygiene reasons unless they are defective.
Item Care & Handling
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As these items are historical and fragile, they need to be handled and stored with care.
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We recommend keeping them away from direct sunlight, moisture, and harsh chemicals to preserve their integrity.
Allergy Disclaimer
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Some pieces may contain metals such as copper, brass, silver, or gold. If you have known metal allergies or sensitivities, please check the product description carefully before purchasing.
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We cannot accept returns due to allergic reactions unless the item is faulty.
Return Process
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Contact us at info@artbykerrie.co.uk with your order details and reason for return.
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We will provide return instructions, including the return address.
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Pack the item securely and send it back using a tracked postal service.
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Once received, we will process your request as soon as possible.
If you have any questions regarding our return policy, please do not hesitate to contact us.